A: Results will vary with every person because every person has different skin issues. If you use our skincare products continuously, you should see improvements within weeks. You may notice instant results like skin feeling more moisturized and hydrated with some of our masks and serums.

Q: When was Control Corrective Skincare Systems founded?

A: Control Corrective Skincare Systems was started in 1997 and has been dedicated to professional skincare professionals.

Q: Is Control Corrective Skincare Systems privately owned?

A: Yes, Control Corrective is a privately-held company with headquarters in Irvine, California.

Q: What form of payments do you accept?

A: Visa, Mastercard, Discover and American Express.

Q: Can I place an order over the phone?

A: Yes, call us toll free at 866.290.4290 between Monday - Friday from 8am to 4pm PST and we will be happy to take your order. Please feel free to leave a message on our voicemail during non working hours and we will return your call promptly.

Q: Where are Control Corrective products made?

A: We are proud to say that our products are all made in the USA.

Q: Do you offer travel sizes?

A: Many of our products meet the airline regulations. We offer 2oz trave sizes for our cleansers and toners. Also, our sample sizes are multi-dose so each sample gives two to three days of usage. You receive 2 free samples with evry $50 order.

Q: Are your skincare products paraben-free?

A: Yes, 100% free of parabens.

Q: Does Control Corrective Skincare Systems test on animals?

A: No, we do not test any of our ingredients on our furry friends.

Q: Why should I only buy Control Corrective products from an authorized skin treatment center, medispa, salon or spa?

A: Control Corrective products are designed to be most efficacious when prescribed by a licensed esthetician.

Q: What can I do if I suspect an unauthorized account is selling Control Corrective products?

A: If you suspect an unauthorized skin treatment center, medispa, salon/spa or website that retails Control Corrective products. Please let us know by contacting us directly. We greatly appreciate your help in taking a proactive stand against those not authorized to retail Control Corrective products.

Q: How can I become an authorized Control Corrective Skincare Systems account?

A: Certified professionals interested in more information about carrying the Control Corrective Skincare System should fill out the open account form under the Professional Center.

Q: How can I submit a customer testimonial?

A: There are two options:

Submit a written testimonial directly on our website.
Record a video with a flip phone, iphone, or your favorite device and send it to marketing@controlcorrective.com. Make sure to include your address so we can send you a Control Freak T-shirt.

Q: What is your return policy?

In the event that you are not satisfied, we will gladly provide a refund of the original purchase price if product is returned within 7 days of your purchase date for all controlcorrective.com website orders. Shipping & handling costs are not refunded. Products must be in original packaging, unopened and unused. Please email customercare@controlcorrective.com if you need to return an item or call us directly at 866-290-4290.

Q: Is it safe to use my credit card?

A: Yes. We understand how important security is to our customers. When you place your order online, the most advanced consumer online security technique to date is used to protect you and your credit card information. You can be assured that your order will be placed safely and securely.

Q: Can I place an order outside the United States?

A: Unfortunately, we currently cannot accept credit cards with international billing or shipping addresses.

Q: How do I find out about special promotions or discounts?

A: A great way to find out about our current promotions or discount specials is to join our social media world by following us on Twitter and liking us on Facebook. Also, you may wish to sign up for our e-newsletter. Please note that you can only redeem a promo code once before it expires.

Q: Can I redeem a promo code more than once?

A: No, promo codes are redeemable one time only and cannot be combined with any other offer.

Q: How will I know that my order was submitted correctly?

A: You will receive an automatic email confirmation once your order is approved.

Q: How will I know my order has shipped?

A: You can log onto your Control Corrective account to view the order status of your recently purchased items.

Q: How do I find out about product ingredients?

A: All our product ingredients are listed online for your convenience on each product page.

Q: Who can I speak to about a concern or complaint?

A: If you have a concern or complaint, please contact us right away so we will do our best to help you. Give us a call directly at 866.290.4290 or drop us a note.

Q: How do I change my billing or shipping address?

A: You will need to log in to your Control Corrective account and go to Options > Account Settings. It is here where you can update your information within your address book.

Q: What are my shipping options?

A: UPS Ground. If you need expedited shipping please contact our customer service department directly at 866.290.4290 and we can set that up for you and provide you a shipping cost. Please note: Alaska and Hawaii are not eligible for free ground shipping and are subject to different shipping rates.

Q: Do you ship to P.O. Boxes?

A: Sorry, we do not ship to P.O. boxes.

Q: What is the Control Corrective e-newsletter?

A: The Control Corrective e-newsletter is a fantastic resource to learn more about our products, at-home treatments, insider tips, promotions, new techniques and much more. Please note that you can only redeem a promo code once before it expires.

Q: How often will I receive an email if I am subscribed to your e-newsletter?

A: We will contact you once a month or less. We respect your privacy. We won't overflow your inbox with emails, we would just like to keep you informed.

Q: How do I unsubscribe from your e-newsletter?

A: Click here to unsubscribe.

Q: What is the professional section and why can’t I access it?

A: The professional center is for licensed estheticians and spa/salon owners only who currently carry our line or are interested in bringing the line into to their salon or spa.

Q: Do you share my information?

A: We respect your privacy and do not sell your information to third parties. Control Corrective neither supports nor engages in unsolicited Internet marketing or spamming and will not share your personal information with any outside companies.

Q: What if I have other questions that are not listed above?

A: You can email any department below if you have a specific question:

Order Questions	customercare@controlcorrective.com
Product Suggestions	info@controlcorrective.com
Website Feedback	marketing@controlcorrective.com
General Questions and Comments	info@controlcorrective.com
Marketing	marketing@controlcorrective.com
Out of Stock Items	stockissues@controlcorrective.com
Donations/Sponsorships	donations@controlcorrective.com